Refund policy
Due to the perishable and consumable nature of food products, Poshtikam follows a strict no-return and no-exchange policy.
Non-Returnable Items
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All food items including dates, nuts, dried fruits, chocolates, seeds, superfoods, and loose products are non-returnable and non-exchangeable once delivered.
Exception: Damaged or Incorrect Product
A replacement or refund may be considered only if:
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The product received is damaged, contaminated, leaked, or incorrect
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An uncut and continuous opening video is shared within 24 hours of delivery
The video must clearly show:
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Fully sealed package
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Shipping label
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Complete unboxing without pause or cuts
Requests not meeting these conditions will not be accepted.
Refund Processing
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Approved refunds (where applicable) will be processed to the original payment method within 5–7 business days.
